FAQ

Home / FAQ

1. CMS, DOMAIN, AND HOSTING QUESTIONS

DNS, or Domain Name System, serves as the bridge between your domain name and the web host’s IP address, enabling your website to go live.

Hosting refers to the storage location for all your website files. Your hosting provider assigns space on a server to store these files.

CMS, or Content Management System, is the platform on which your website is constructed. It facilitates content management and user administration by allowing you to add users with specific access levels.

We assess each client’s needs to recommend the most suitable CMS, with WordPress being our primary choice. Leveraging tools like Elementor, we ensure ease of client updates post-website development. WordPress offers unparalleled flexibility, enabling the creation of standout websites without limitations. Additionally, we offer development on platforms such as Squarespace, WIX, Webflow, Shopify, and WooCommerce.

We endorse SiteGround hosting to our clients primarily for its exceptional website speed and performance, coupled with the robust security measures implemented by the hosting provider.

You can use your already purchased domain name for your website. While we typically recommend SiteGround for both hosting and domain services, we’re flexible. We can assist in transferring your domain name to SiteGround after the website build is completed. Alternatively, if you prefer to keep your domain with your current provider, we can coordinate with your IT team to ensure a smooth transition and push your website live upon completion.

2. PRE-SALE QUESTIONS

The timeframe typically ranges from 3 to 10 weeks from design to development. However, this duration can vary significantly based on factors such as the number of pages and the complexity of the website copy. Content creation, in particular, tends to be the most time-consuming aspect and can sometimes cause production delays.

Absolutely, we specialise in redesigning outdated websites to give them a fresh, professional look. Our creative designers can breathe new life into your old website, ensuring it aligns with modern design trends and best practices. If your website is between 3 to 5 years old, it may benefit from a rebuild using a new page builder, as technology evolves rapidly, and newer tools offer enhanced functionality and flexibility.

From the initial obligation-free consultation to the successful project delivery, our project management process encompasses every step. We begin by thoroughly understanding and planning based on your requirements, prioritising tasks, and initiating execution with a meticulously structured process flow.

Throughout the execution phase, we meticulously track and monitor project progress. In the final stages, we conduct troubleshooting, and rigorous testing, and deliver the completed project along with a comprehensive final report.

Absolutely. We ensure that you have the opportunity to review and approve the design before we proceed with the build. This ensures that any necessary changes can be made before we move into the development phase. Your satisfaction and input are essential to us throughout the process.

Certainly. We ensure that your website is responsive, guaranteeing accessibility on both Apple and Android devices.

3. AFTER PROJECT COMPLETION QUESTIONS

Certainly. Regular updates with fresh content are crucial for maintaining online visibility in search engines. We design our websites with user-friendly interfaces, making it easy for you to edit content and images. Additionally, we provide a handover document with credentials and tutorial documentation on backend editing, ensuring you can manage your website with ease.

Absolutely. We offer comprehensive ongoing maintenance services for live websites. Regular updates are crucial for ensuring the freshness and security of your website. Our maintenance packages encompass various tasks, including website updates, security enhancements, and proactive measures to prevent issues such as plugin conflicts, domain expirations, and hosting renewals.

It’s essential not to jump to conclusions. Site breakdowns can occur due to various reasons, including temporary issues, hosting problems, or security breaches. Whether your site has been compromised or faces technical errors, we conduct a thorough analysis to identify the root cause and provide tailored solutions to resolve the issue promptly.

Absolutely. Once the website design and development are completed, we transfer the hosting and domain ownership to you. If you opt for ongoing maintenance, we can provide you with a transparent 12-month costing upfront. We typically recommend allocating around 2-3 hours per month for maintenance tasks, including content and image updates.

That’s fantastic to hear! Please reach out to us to introduce yourself and discuss your project. We’ll provide you with more details about our services. If we’re the right fit for each other, we’ll proceed to book your project once the contract is signed, and the deposit is paid. We look forward to collaborating with you!

null

CONTACT OUR FRIENDLY TEAM TODAY

We offer a free consultation to discuss your project requirements

CONTACT US